Getting in contact with the SOS support team

Customers of Commercial Licenses

• Please, check the Change Management System if a similar incident, problem or change has been reported.
• If you have been assigned an account for the SOS Trouble Ticket System then add your Bug Report or Change Request to the Trouble Ticket System.
• If you booked a Support Option for 
  • 24/7 Support then add your Bug Report for incidents with the priority production standstil to the Trouble Ticket System
  • Service Request Support then add your Service Request to the Trouble Ticket System.
• In case of outage of the Trouble Ticket System send an e-mail to support@sos-berlin.com
• In case of outage of the mail server call us by +49 30 864 790 28

Users of Open Source Licenses

• Please, check the Change Management System if a similar incident, problem or change has been reported.
  
• Users can ask for community support via the SourceForge Ticket System
• Users can ask for cummunity support via the SourceForge Forum