Product Knowledge Base

Space shortcuts

Page tree

Versions Compared

Old Version 14

changes.mady.by.user Victor Garcia-Beltran

Saved on

compared with

New Version 15

changes.mady.by.user Victor Garcia-Beltran

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

There are basically three ways of tracking issues in the SOS Change Management System:

  • Watching Issues
  • Finding Filter for Customers: Find your own Issues
  • Linked Issues to your Trouble TicketIssues 

Watching Issues

Once an issue for the reported bug has been created, you have the possibility to "watch" a JIRA Issue in the SOS Change Management System. JIRA will then send you a notification by email whenever anyone updates the watched content. You will receive email notifications for:

  • Edits 
  • Deletions
  • Attachments
  • Comments

Example:

Filter for Customers: Find your own Issues

Watching: List issues through labels for a Customer Account Number

Linked Issues to your Trouble Ticket 

If you are a customer, you may like to create a Filter where you can keep track the status of the bugs you reported from time to time. For that goal, you would do the following:

  1. Go to "Issues" on the top of the page
  2. Click on "Search for issues"
  3. In the Search go to "More" and check "Label"
  4. Indicate your Customer Account Number and a list like this will appear:
    Image Added

 

Linked Issues

The last possibility you can do is 

Project TIC + Linked Issues

 Watching