Who tracks issues?
Issues in the SOS Change Management System are tracked by two groups of people:
- Users from Sourcefourge that have reported a Bug and that wants to follow the resolution of this Bug
- Customers that have reported a Bug in OTRS and wants to follow the resolution of this Bug
How to track issues?
There are basically three ways of tracking issues in the SOS Change Management System:
- Watching Issues
- Filter for Customers: Find your own Issues
- Linked Issues
Watching Issues
Once an issue for the reported bug has been created, you have the possibility to "watch" a JIRA Issue in the SOS Change Management System. JIRA will then send you a notification by email whenever anyone updates the watched content. You will receive email notifications for:
- Edits
- Deletions
- Attachments
- Comments
Example:
Filter for Customers: Find your own Issues
If you are a customer, you may like to create a Filter where you can keep track the status of the bugs you reported from time to time. For that goal, you would do the following:
- Go to "Issues" on the top of the page
- Click on "Search for issues"
- In the Search go to "More" and check "Label"
- Indicate your Customer Account Number and a list like this will appear:
Linked Issues
The last possibility you can do is
Project TIC + Linked Issues