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• Your feedback is essential. Please help us to improve this knowledge base by using the Feedback section to report problems and making suggestions for improvements.
  
• If you would like to become an active member with permissions to add articles, to watch and comment pages then please send us an e-mail to community@sos-berlin.com and ask for access to the Product Knowledge Baseapply for Community Membership.
  

Change Management System

We offer public access to the Change Management System that we use to keep track of bugfixes bug-fixes and feature requests:

• Anonymous access to the Change Management System is available.
• If you would like to become an active member with permissions to watch and to comment issues then please send us an e-mail to community@sos-berlin.com and ask for user access to the Change Management System.
• The Change Management System is integrated with the Product Knowledge Base. You will find the information on releases, fixes and features in the Release Information section.

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Please, keep in mind that the Ticket System is a community effort. There are many helpful users around who would answer questions and provide recommendations. SOS is constantly involved in ticket resolution, however, and we cannot guarantee timely answers to all your requests.

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• JobScheduler Discussion Forums
• JADE Discussion Forums

Please, note that the user forum is these forums are maintained by the community. SOS is involved in the discussions, however, we have limited resources and may not answer every question in a timely manner. From our experience you will receive answers most efficiently if you take the time to:

• provide information on your environment and how you intend to use the product(s).
• check that you have formed your query as clearly as possible.

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