Product Knowledge Base

We would like this site to evolve into a comprehensive knowledge base about using JobScheduler and JADE. This is a challenge for the SOS and for the Open Source product community: 

• Your feedback is essential. Please help us to improve this knowledge base by using the Feedback section to report problems and making suggestions for improvements.
  
• If you would like to become an active member with permissions to add articles, to watch and comment pages then please send us an e-mail to community@sos-berlin.com and ask for access to the Product Knowledge Base.
  

Change Management System

We offer public access to the Change Management System that we use to keep track of bugfixes and feature requests:

• Anonymous access to the Change Management System is available.
• If you would like to become an active member with permissions to watch and to comment issues then please send us an e-mail to community@sos-berlin.com and ask for access to the Change Management System.
• The Change Management System is integrated with the Product Knowledge Base. You will find the information on releases, fixes and features in the Release Information section.

Ticket System

Bug reports, feature requests and support requests can be added to the SourceForge Ticket System:

• JobScheduler Ticket System
• JADE Ticket System

Please, keep in mind that the Ticket System is a community effort. There are many helpful users around who would answer questions and provide recommendations. SOS is constantly involved in ticket resolution, however, and we cannot guarantee timely answers to all your requests.

Please, when adding a ticket consider the information given in What information will SOS need when you submit a support request?

User Forum

The following SourceForge forums are provided for the Open Source community:

• JobScheduler Discussion Forums
• JADE Discussion Forums

Please, note that the user forum is maintained by the community. SOS is involved in the discussions, however, we have limited resources and may not answer every question in a timely manner. From our experience you will receive answers most efficiently if you take the time to:

• provide information on your environment and how you intend to use the product(s)
• check that you have formed your query as clearly as possible.

Resources for Support & Services

SOS provides services for users of an Open Source License as well as professional services for customers with a Commercial License - who enable us to finance on-going development.