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Who tracks issues?

Issues in the SOS Change Management System are tracked by two groups of people:

  • Users from Sourcefourge that have reported a Bug and that wants to follow the resolution of this Bug
  • Customers that have reported a Bug in OTRS and wants to follow the resolution of this Bug

How to track issues?

There are basically three ways of tracking issues in the SOS Change Management System:

  • Watching Issues
  • Finding your own Issues
  • Linked Issues to your Trouble Ticket

Watching Issues

Once an issue for the reported bug has been created, you have the possibility to "watch" a JIRA Issue in the SOS Change Management System. JIRA will then send you a notification by email whenever anyone updates the watched content. You will receive email notifications for:

  • Edits 
  • Deletions
  • Attachments
  • Comments

Example:

Find your own Issues

Watching: List issues through labels for a Customer Account Number

Linked Issues to your Trouble Ticket 

Watching

  • No labels