Who tracks issues?

Issues in the SOS Change Management System are tracked by two groups of people:

• Users from Sourcefourge that have reported a Bug and that wants to follow the resolution of this Bug
• Customers that have reported a Bug in OTRS and wants to follow the resolution of this Bug

How to track issues?

There are basically three ways of tracking issues in the SOS Change Management System:

• Watching Issues
• Find your own Issues: List issues through labels for a Customer Account Number
• TIC + Linked Issues

Watching Issues

Once an issue for the reported bug has been created, you have the possibility to "watch" a JIRA Issue in the SOS Change Management System. JIRA will then send you a notification by email whenever anyone updates the watched content. You will receive email notifications for:

• Edits 
• Deletions
• Attachments
• Comments

Example:

Find your own Issues

Watching

Linked Issues to your Trouble Ticket 

Watching