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- Watching Issues
- Filter for Customers: Find your own Issues
- Linked Issues to your OTRS Ticket
Only the first one "Watching Issues" is available for Users that are not Customer. The second and the third option are just available for customers.
Watching Issues
Once an issue for the reported bug has been created, you have the possibility to "watch" a JIRA Issue in the SOS Change Management System. JIRA will then send you a notification by email whenever anyone updates the watched content. You will receive email notifications for:
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