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- Go to "Issues" on the top of the page
- Click on "Manager Filtes"
- Go to "Search" and on the field "Search" look for issues"In the Search "customer"
- The filter "Filter for Customer" should apper:
- You just click on that filter and go to "More" and check "Label"Indicate your Customer Account Number and a list like this will appear:
Save as" and give it the name you want to. Now you are the owner of this filter and it is only customizable by you
- Change the last field in the search, so that where it says "ACCxxx" you indicate your real Customer Account Number and Search for Issues
- After all you have to "Save"
Example:
Linked Issues to your OTRS Ticket
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