Who tracks issues?

Who should track issues Issues in the SOS Change Management System are tracked by two groups of people:

• Users from Sourcefourge that have reported a Bug and that wants to follow the resolution of this Bug
• Customers that have reported a Bug in OTRS and that wants to follow the resolution of this Bug

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There are basically three ways of tracking issues for a user in the SOS Change Management System:

• Watching Issues
• Find your own Issues: List issues through labels for a Customer Account Number
• TIC + Linked Issues

Watching Issues

You can "watch" a JIRA Issue in the SOS Change Management System. JIRA will then send you a notification by email whenever anyone updates the watched content. You will receive email notifications for:

• Edits 
• Deletions
• Attachments
• Comments

Example:

Image AddedWatching

Find your own Issues

Watching

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