Product Knowledge Base

This site is intended We would like this site to evolve to into a comprehensive knowledge base which about using JobScheduler and JADE. This is a challenge for the SOS and for the community of the Open Source productsproduct community: 

• Your feedback is essential. Help Please help us to improve the this knowledge base and by using the Feedback section to report problems and improvements in the Feedback sectionmaking suggestions for improvements.
  
• If you want would like to become an active member with permissions to watch and to comment pages then please send us an Ee-Mail mail to community@sos-berlin.com and ask for access to the Product Knowledge Base.
  

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We offer public access to the Change Management System that we use to keep track of fixes for bugs bugfixes and feature requests of our products:

• Anonymous access to the Change Management System is available.
• If you wanted would like to become an active member with permissions to watch and to comment issues then please send us an Ee-Mail mail to community@sos-berlin.com and ask for access to the Change Management System.
• The Change Management System is integrated with the Product Knowledge Base. You will find the information on releases, fixes and features in the Release Information section.

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Please, keep in mind that the Ticket System is a community effort. There are many helpful users around who would answer questions and provide recommendations. SOS is constantly involved in ticket resolution, however, and we cannot guarantee timely answers to all your requests.

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Please, note that the user forum is maintained by the community. SOS is involved in the discussions, however, we have limited resources to and may not answer each every question in a timely manner. From our experience you will receive answers having asked questions in an understandable way and by providing complete most efficiently if you take the time to:

• provide information on your environment and

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• how you intend to use the

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• product(s)
• check that you have formed your query as clearly as possible.

Resources for Support & Services

SOS provides services for users of an Open Source License and as well as professional services for customers of with a Commercial License - who enable us to finance on-going development.