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Product Knowledge Base
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We would like the PKB to evolve into a comprehensive knowledge base about using JobScheduler and YADE. This is a challenge for the SOS and for the Open Source product community:
- Your feedback is essential. Please help us to improve the products and this knowledge base.
- If you wanted would like to become an active member with permissions to add articles, to chat, to watch and to comment pages then please send us an E-Mail to community@sos-berlin.com and ask for access to the Product Knowledge Baseapply for Community Membership.
Change Management System
We use offer public access to the Change Management System that we use to keep track of bug-fixes for bugs and feature requests of our products:
- Anonymous access to the Change Management System is available.
- Please self-register to watch and track issues, to comment on issues, and to vote for issues.
- If you wanted would like to become an active member with permissions to watch and to comment issues add feature requests then please send us an Ee-Mail mail to community@sos-berlin.com and ask for requestor access to the Change Management System.
- The Change Management System is integrated with the Product Knowledge Base. You will find the information on releasereleases, fixes and features in the Release Information section.
Ticket System
Bugs, Feature Requests and Support Requests Bug reports, feature requests and support requests can be added to the SourceForge Ticket Systems atSystem:
Please, keep in mind that the Ticket System is a community effort. There are many helpful users around who would answer questions and provide recommendations. SOS is constantly involved in ticket resolution, however, we cannot guarantee timely answers to all your requests.
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The following SourceForge forums are provided for the Open Source Communitycommunity:
Please, note that the user forum is these forums are maintained by the community. SOS is involved in the discussions, however, we have limited resources to and may not answer each every question in a timely manner. From our experience you will receive answers having asked questions in an understandable way.
Professional Service Resources
most efficiently if you take the time to:
- provide information on your environment and how you intend to use the product(s).
- check that you have formed your query as clearly as possible.
Resources for Support & Services
SOS provides services for users of an Open Source License as well as professional services for customers with a Commercial License - SOS provides professional services for customers of commercial licenses who enable us to finance on-going development.
- See the detailed list of Support Types that is Resources that are available for users of an Open Source GPL licenses and commercial licenses.License and customers with a Commercial License.
- You will find Find more information in the Support section.
- Find You can also find detailed information on professional about the Professional Services provided by SOS.
Third Party Resources
- Finally a big "Thank You, Atlassian" who support our Open Source projects with free licenses for JIRA and Confluence.
- In addition, we would like to express our sincere thanks to the manufacturers of plugins that we were allowed to use in this site:
- Adaptivist, Survey Plugin, Form Mail Plugin
- Addteq, MSCGen Plugin; Michael McTernan, MSCGen
- Midori, Archiving Plugin
- ServiceRocket, Link Validator Plugin, Reporting Plugin, Redirection Plugin
- Spectrum Groupe, Glossary
- Bob Swift, Graphviz Diagrams
- Edward Wenbb, Freemind Plugin
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