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- Product Maintenance, Long Term Support
- General Availability
- The General Availability release is the first release with a given major or minor version number, i.e. version 1.7.0 which replaces version 1.6.x.
- Ongoing maintenance releases for major / minor versions are counted as 1.7.1, 1.7.2, 1.7.3 etc.. From version 1.7.0 onwards, and in contrast with practice up to and including version 1.6.x, maintenance releases will not contain improvements or new features but will be restricted to bug-fixes, ensuring compatibility of the release to its predecessor as closely as possible.
- End of Maintenance Announcement
- SOS announces the date of the Last Public Maintenance Release approx. 6 months in advance.
- Last Public Maintenance Release
- This date marks the end of Product Maintenance for a release. After this date bug-fixes will only be provided to customers who subscribe to Version Long Term Support.
- End of Life
- Bug-fixes for a release will not be provided after this date.
- End of Life may also be triggered when the operating system which the product is running on is no longer supported by the original manufacturer.
- Customers with an ongoing support contract can benefit from 1st and 2nd level support (root cause analysis, configuration issues etc.). However, no 3rd level support (code modifications) will be provided.
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