Product Life Cycle
Key
- Product Maintenance, Long Term Support
- General Availability
- The General Availability release is the first release with a given major or minor version number, i.e. version 1.7.0 which replaces version 1.6.x.
- Ongoing maintenance releases for major / minor versions are counted as 1.7.1, 1.7.2, 1.7.3 etc.. From version 1.7.0 onwards, and in contrast with practice up to and including version 1.6.x, maintenance releases will not contain improvements or new features but will be restricted to bug-fixes, ensuring compatibility of the release to its predecessor as closely as possible.
- End of Maintenance Announcement
- SOS announces the date of the Last Public Maintenance Release approx. 6 months in advance.
- Last Public Maintenance Release
- This date marks the end of Product Maintenance for a release. After this date bug-fixes will only be provided to customers who subscribe to Long Term Support.
- End of Life
- Bug-fixes for a release will not be provided after this date.
- End of Life may also be triggered when the operating system which the product is running on is no longer supported by the original manufacturer.
- Customers with an ongoing support contract can benefit from 1st and 2nd level support (root cause analysis, configuration issues etc.). However, no 3rd level support (code modifications) will be provided.
Staying informed:
- We make formal announcements in our Product News.
- We recommend that you subscribe to our Product News with RSS Feeds feed or follow us by Twitter News.
Releases
The End of Life for product releases is as follows:
Product Release History
Release
| Product Life Cycle | Note | |||||
|---|---|---|---|---|---|---|---|
| Product Maintenance Period | Long Term Support Period | ||||||
Release Number | Most Recent Minor Release | General Availability | Most Recent Release | Last Public Maintenance Release | End of Life | ||
1.3 | 3142 | Sep 2011 | May 2013 | May 2013 | Aug 2014 | End of Life, no bug-fixes will be provided | |
1.5 | 4014 | Jul 2013 | Jan 2014 | Jan 2014 | Jan 2015 | End of Life, no bug-fixes will be provided | |
1.6 | 4131 | Jan 2014 | May 2014 | May 2015 | May 2015 | End of Life, no bug-fixes will be provided | |
1.7 | 1.7.4 | Jun 2014 | March 2015 | Jun 2015 | Jun 2015 | Development frozen, bug-fixes are provided, ongoing Product Maintenance | |
| 1.8 | 1.8.2 | Jan 2015 | March 2015 | Jan 2016 | Jan 2016 | Development frozen, bug-fixes are provided, ongoing Product Maintenance | |
| 1.9 | 1.9.0 | April 2015 | April 2015 | April 2016 | April 2019 | Long Term Support Release Development frozen, bug-fixes are provided, ongoing Product Maintenance | |
Platform Support History
The following table shows the last available release for selected older operating system versions. SOS provides product releases for newer versions of the following operating sytems.
Operating System | Distribution / Version | Architecture | Last Public Maintenance Release Number | Note |
|---|---|---|---|---|
AIX | 5 | PowerPC | 1.3.12.3192 | |
SunOS (Open Solaris) | 9 | x86 | 1.3.12.2341 | |
Solaris | 9 | SPARC | 1.3.12.3281 | Oracle stopped support for SPARC Solaris 8 in 2012 and for SPARC Solaris 9 in October 2014. We do not compile for SPARC Solaris versions (see this news article for more information). |
Windows | XP (SP1) | 32 bit | 1.3.11 |
For a detailed list of supported platforms see the FAQ: Which platforms is JobScheduler available for and what platform support is provided?
Product Maintenance
Product Maintenance is a service for all customers that provides bug-fixes starting from the General Availability date up to the Last Public Maintenance Release.
- Target Audience
- SOS provides this service to all customers with a support contract.
- Scope
- Product Maintenance provides customers with releases after the General Availability date up to the end of the Maintenance Period.
- Should a critical error be detected in a release during its Maintenance Period then SOS would fix that bug in a way that does not require complete testing of the release. Testing could be reduced to the bug-fix, instead of a full test of the scheduling environment. In such cases SOS would apply the bug-fix to the latest minor version of that release, e.g. 1.7.3.
- Charging Model
- Product Maintenance is covered by the Standard Support, 24/7 Support and Long Term Support options for customers of commercial licenses.
Long Term Support
Long Term Support is a support option to prolong the product maintenance of a release (one year after general availability) up to three years starting from the last public maintenance release.
- Bug-fixes after the Last Public Maintenance Release up to the End of Life.
- SOS defines one release yearly for Long Term Support.