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- Please, check the Change Management System if a similar incident, problem bug or change has been reported.
- If you have been assigned an account for the SOS Ticket System then add your Bug Report or Change Request to the Trouble Ticket System.
- If you booked an additional Support Option for
- 24/7 Support then add your Bug Report for incidents issues with the priority
production standstil
to the Trouble Ticket System - Service Request Support then add your Service Request to the Trouble Ticket System.
- 24/7 Support then add your Bug Report for incidents issues with the priority
- In case of outage of the Ticket System send an e-mail to support@sos-berlin.com
- In case of outage of the mail server call us by +49 30 864 790 28
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- Please, check the Change Management System if a similar incident, problem bug or change has been reported.
- Find more Information in the Community Resources section.
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