This page should be help you if JobScheduler was successful installed, but apparently does not work.
Check the installation log
- First of all you should check the installation log. It is located in the folder logs in your data directory of your JobScheduler installation. The name of the log file follows the pattern Install_V<version><timestamp><ident_no>.log.
- Check this file for error messages, e.g. a Java run-time exception.
- If you are not able to solve an installation problem please contact us.
Try to start the JobScheduler manually
Start a console session on the machine where you have installed the JobScheduler. Navigate to the directory with the bin folder and try to start the JobScheduler, e.g. by
Check the scheduler log file
Starting the JobScheduler a log file with the name scheduler.log will be created. You will find this file in the data directory of your JobScheduler installation. If you find one or more lines containing the text
[ERROR then you should check the documents in the Troubleshooting section.
- If you do not find a solution then please do not hesitate to contact us
More articles that could help to solve the problem
- How will JobScheduler determine the location of the JVM for Windows?
- Z-JAVA-101 Java Virtual Machine is not started
- No license key was found or License key has been expired.
Find out where the data directory is located
If you are not certain where your data directory is located then check the content of the script jobscheduler_environment_variables.cmd (for windows) respectively jobscheduler_environment_variables.sh (for Unix) in the bin folder of your installation path.
You will find a line like this:
This will tell you the location of your data directory.
- If you do not find a solution then please contact us via Community Resources.
- In this case please note the instructions in What information will SOS need when you submit a support request?