Product Knowledge Base

Space shortcuts

Page tree

This page should be help you if JobScheduler was successful installed, but apparently does not work.

Check the installation log

  • First of all you should check the installation log. It is located in the folder logs in your data directory of your JobScheduler installation. The name of the log file follows the pattern Install_V<version><timestamp><ident_no>.log.
  • Check this file for error messages, e.g. a Java run-time exception.
  • If you are not able to solve an installation problem please contact us.

Try to start the JobScheduler manually

Start a console session on the machine where you have installed the JobScheduler. Navigate to the directory with the bin folder and try to start the JobScheduler, e.g. by

JobScheduler start for Unix
 cd /usr/sos-berlin.com/jobscheduler/scheduler-1.3.12.2187/bin 
 jobscheduler.sh start
JobScheduler start for Windows
 cd C:\Program Files\sos-berlin.com\jobscheduler\scheduler-1.3.12.2179\bin
 jobscheduler.cmd start

Check the scheduler log file

Starting the JobScheduler a log file with the name scheduler.log will be created. You will find this file in the data directory of your JobScheduler installation. If you find one or more lines containing the text [ERROR then you should check the documents in the Troubleshooting section.

  • If you do not find a solution then please do not hesitate to contact us

More articles that could help to solve the problem

Find out where the data directory is located

If you are not certain where your data directory is located then check the content of the script jobscheduler_environment_variables.cmd (for windows) respectively jobscheduler_environment_variables.sh (for Unix) in the bin folder of your installation path.

You will find a line like this:

 set SCHEDULER_DATA=...

or

 SCHEDULER_DATA=...

This will tell you the location of your data directory.

Contact