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Scope

  • The SOS Support Team relies on the completeness and accuracy of information that you provide about your JobScheduler environment. 
  • This article describes how to collect the information.
  • Currently the collection process as explained with this article is available for Unix environments.

Jobs and Job Chains

  • The jobs and job chain configuration files are attached to this article: support.zip

Installation

  • Download the attached configuration files and store them to your $SCHEDULER_DATA/config/live folder. There should exist a sub-folder ./support after extracting the files from the archive.
  • Adjust the parameters for the database connection in the job execute_database_statement
  • FEATURE AVAILABILITY STARTING FROM RELEASE 1.9

 

Job Chain get_support_data

The job chain executes some database statements to collect

  • the number of running orders
  • the number of running tasks
  • the number of configuration files for
    • orders
    • job chains
    • jobs

Also the job get_environment_data_linux|windows will be executed.

Please note that the JobScheduler Reporting Interface has to be installed and active. The job chain /sos/reporting/Inventory has to be processed in order to create an up-to-date inventory of job-related objects.

The last step in the job chain reports the following information to the order log.

Example

2016-04-13 16:09:58.336+0200 [info]   (Task support/report:18367873) 10 active orders found in the database

2016-04-13 16:09:58.342+0200 [info]   (Task support/report:18367873) 0 active tasks found in the database

2016-04-13 16:09:58.353+0200 [info]   (Task support/report:18367873) 19 orders defined for 24 job chains

2016-04-13 16:09:58.364+0200 [info]   (Task support/report:18367873) 46 jobs defined

Please run the order get_support_data and send the file specified in the parameter output_file_name to the SOS Support Team.

 

Job get_environment_data_linux and get_environment_windows

The job according to the OS JobScheduler is running on the job ...linux or ....windows will be executed in the job chain. This job performs the following operations:

  • Linux
    • execute a uname command
    • detect any running JobScheduler instances
    • read all environment variables
    • execute a top command.
  • Windows
    • executing the command systeminfo
    • detect any running JobScheduler instances
    • read all environment variables
    • get a processlist

 

 

ParameterDescriptionDefault
output_file_nameThe name of the file, that collects the information the SOS Support Team needs. Please attach this file to your ticket../sos_support.log
number_of_iterationsThe number of top command iterations1

 

 

Configuration

The job ./support/execute_database_statement makes use of the following parameters:

ParameterDescriptionDefault / Example
db_classSOSConnection classSOSOracleConnection
db_driverThe jdbc driver classoracle.jdbc.driver.OracleDriver
db_urlThe JDBC connection stringjdbc:oracle:thin:@//d_host:1521/db_name
db_userThe database schema user 
db_passwordThe password for the user 

 

  • Find the values for your JobScheduler database connection in the file $SCHEDULER_DATA/config/factory.ini in the section [spooler] with the entry db.
  • The order to start the job chain can be parameterized with the parameter scheduler_id. If empty, then the scheduler_id of the current JobScheduler instance will be used.

 

Example output
Hostname:                                      HOST_name
Betriebssystemname:                            Microsoft Windows 10 Pro
Betriebssystemversion:                         10.0.10586 Nicht zutreffend Build 10586
Betriebssystemhersteller:                      Microsoft Corporation
Betriebssystemkonfiguration:                   Eigenst„ndige Arbeitsstation
Betriebssystem-Buildtyp:                       Multiprocessor Free
Registrierter Benutzer:                        Windows User
Registrierte Organisation:                     
Produkt-ID:                                    00330-80000-00000-AA701
Ursprngliches Installationsdatum:             14.01.2016, 14:15:37
Systemstartzeit:                               18.04.2016, 16:23:06
Systemhersteller:                              Dell Inc.
Systemmodell:                                  Inspiron 7520
Systemtyp:                                     x64-based PC
Prozessor(en):                                 1 Prozessor(en) installiert.
                                               [01]: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~2101 MHz
BIOS-Version:                                  Dell Inc. A11, 20.02.2014
Windows-Verzeichnis:                           C:\WINDOWS
System-Verzeichnis:                            C:\WINDOWS\system32
Startger„t:                                    \Device\HarddiskVolume2
Systemgebietsschema:                           de;Deutsch (Deutschland)
Eingabegebietsschema:                          de;Deutsch (Deutschland)
Zeitzone:                                      (UTC+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien
Gesamter physischer Speicher:                  8.067 MB
Verfgbarer physischer Speicher:               3.447 MB
Virtueller Arbeitsspeicher: Maximale GrӇe:    17.283 MB
Virtueller Arbeitsspeicher: Verfgbar:         9.139 MB
Virtueller Arbeitsspeicher: Zurzeit verwendet: 8.144 MB
Auslagerungsdateipfad(e):                      C:\pagefile.sys
Dom„ne:                                        SOS
Anmeldeserver:                                 Nicht zutreffend
Hotfix(es):                                    10 Hotfix(e) installiert.
                                               [01]: KB3124200
                                               [02]: KB3124263
                                               [03]: KB3135173
                                               [04]: KB3139907
                                               [05]: KB3140741
                                               [06]: KB3140743
                                               [07]: KB3140768
                                               [08]: KB3144756
                                               [09]: KB3154132
                                               [10]: KB3147458
Netzwerkkarte(n):                              7 Netzwerkadapter installiert.
                                               [01]: VMware Virtual Ethernet Adapter for VMnet8
                                                     Verbindungsname: Ethernet 3
                                                     DHCP aktiviert:  Ja
                                                     DHCP-Server:     192.168.146.254
                                                     IP-Adresse(n)
                                                     [01]: 192.168.146.1
                                                     [02]: fe80::2956:c507:632a:b82f
                                               [02]: Astaro SSL VPN Adapter
                                                     Verbindungsname: Ethernet 2
                                                     Status:          Medien getrennt
                                               [03]: VMware Virtual Ethernet Adapter for VMnet1
                                                     Verbindungsname: Ethernet 5
                                                     DHCP aktiviert:  Ja
                                                     DHCP-Server:     192.168.114.254
                                                     IP-Adresse(n)
                                                     [01]: 192.168.114.1
                                                     [02]: fe80::71a5:b961:9dd3:2fd9
                                               [04]: Intel(R) Centrino(R) Wireless-N 2230 Driver
                                                     Verbindungsname: WiFi
                                                     Status:          Medien getrennt
                                               [05]: Realtek PCIe GBE Family Controller
                                                     Verbindungsname: Ethernet 4
                                                     Status:          Medien getrennt
                                               [06]: DisplayLink Network Adapter NCM
                                                     Verbindungsname: Ethernet 6
                                                     DHCP aktiviert:  Ja
                                                     DHCP-Server:     192.11.0.1
                                                     IP-Adresse(n)
                                                     [01]: 192.11.0.12
                                                     [02]: fe80::b16e:1cd6:9837:359e
                                               [07]: Bluetooth Device (Personal Area Network)
                                                     Verbindungsname: Bluetooth-Netzwerkverbindung
                                                     Status:          Medien getrennt
Anforderungen fr Hyper-V:                     Erweiterungen fr den VM-šberwachungsmodus: Ja
                                               Virtualisierung in Firmware aktiviert: Ja
                                               Adressbersetzung der zweiten Ebene: Ja
                                               Datenausfhrungsverhinderung verfgbar: Ja
.............................. 
running JobScheduler instances  
.............................. 
sos_jobscheduler_agent_44     2460 Services                   0         4.496 K
scheduler.exe                 1284 Services                   0       143.856 K
scheduler.exe                10444 Services                   0       114.248 K
.............................. 
environment variables 
.............................. 
ALLUSERSPROFILE=C:\ProgramData
PROMPT=$P$G
SCHEDULER_HOST=HOST_name
SCHEDULER_PARAM_COUNT_JOB_CHAIN_FILES=16
SCHEDULER_PARAM_SCHEDULER.VARIABLE_NAME_PREFIX=SCHEDULER_PARAM_
CommonProgramFiles=C:\Program Files\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
APPDATA=C:\WINDOWS\system32\config\systemprofile\AppData\Roaming
CLASSPATH=C:\Program Files (x86)\Altova\xmlspy\XMLSpyInterface.jar
APR_ICONV_PATH=C:\Program Files (x86)\Subversion\iconv
windir=C:\WINDOWS
CommonProgramW6432=C:\Program Files\Common Files
SCHEDULER_HOME=C:/Program Files/sos-berlin.com/jobscheduler/scheduler_4198
COMPUTERNAME=UR_DELL
ComSpec=C:\WINDOWS\system32\cmd.exe
Devmgr_show_details=1
JAVA_HOME=C:\Program Files\Java\jdk1.8.0_31
Devmgr_show_nonpresent_devices=1
FP_NO_HOST_CHECK=NO
SCHEDULER_SUPERVISOR_HOST=
SCHEDULER_SUPERVISOR_PORT=
LOCALAPPDATA=C:\WINDOWS\system32\config\systemprofile\AppData\Local
SCHEDULER_ORDER_ID=start
NUMBER_OF_PROCESSORS=8
PROCESSOR_REVISION=3a09
OS=Windows_NT
Path=C:\ProgramData\Oracle\Java\javapath;C:\PROGRA~2\Borland\Delphi5\Projects\Bpl;C:\PROGRA~2\Borland\Delphi5\Bin;C:\oraclexe\app\oracle\product\11.2.0\server\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\PROGRA~2\F-Secure\Ssh;C:\Program Files (x86)\Subversion\bin;C:\Program Files\TortoiseSVN\bin;C:\Program Files (x86)\IDM Computer Solutions\UltraEdit-32;C:\Program Files (x86)\Mscgen;C:\Program Files (x86)\Graphviz2.32\bin;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files (x86)\Git\cmd;C:\Program Files (x86)\GitExtensions\;C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static;C:\Program Files (x86)\AMD\ATI.ACE\Core-Static;C:\Program Files\nodejs\;
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
ProgramW6432=C:\Program Files
PROCESSOR_ARCHITECTURE=AMD64
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 58 Stepping 9, GenuineIntel
SCHEDULER_JOB_CONFIGURATION_DIRECTORY=C:/Users/ur/Documents/sos-berlin.com/jobscheduler/scheduler_4198/config/live/support_ur
TEMP=C:\WINDOWS\TEMP
PROCESSOR_LEVEL=6
prod_dir=c:\temp
ProgramData=C:\ProgramData
ProgramFiles=C:\Program Files
SCHEDULER_UDP_PORT=4198
ProgramFiles(x86)=C:\Program Files (x86)
PSModulePath=C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules\
PUBLIC=C:\Users\Public
SystemDrive=C:
SOS_LOCALE=en
SCHEDULER_CONFIGURATION_DIRECTORY=C:/Users/ur/Documents/sos-berlin.com/jobscheduler/scheduler_4198/config/live
sos_remote=gollum
SCHEDULER_PARAM_COUNT_ORDERS=2
SCHEDULER_PARAM_NUMBER_OF_ITERATIONS=3
SCHEDULER_TASK_ID=93
SVN_EDITOR="C:\Program Files (x86)\IDM Computer Solutions\UltraEdit-32\uedit32.exe"
SystemRoot=C:\WINDOWS
TMP=C:\WINDOWS\TEMP
USERDOMAIN=SOS
USERNAME=UR_DELL$
SCHEDULER_PARAM_JITL.SSH.USE_JSCH_IMPL=true
USERPROFILE=C:\WINDOWS\system32\config\systemprofile
SOS_INI=C:/Users/ur/Documents/sos-berlin.com/jobscheduler/scheduler_4198/config/sos.ini
SCHEDULER_DATA=C:/Users/ur/Documents/sos-berlin.com/jobscheduler/scheduler_4198
SCHEDULER_JOB_NAME=get_environment_data_window
SCHEDULER_PARAM_OPERATION_SYSTEM=windows
SCHEDULER_TCP_PORT=4198
SCHEDULER_ORDER_HISTORY_ID=26
SCHEDULER_TASK_TRIGGER_FILES=
SCHEDULER_JOB_CHAIN=get_support_data
SCHEDULER_JOB_CHAIN_CONFIGURATION_DIRECTORY=C:/Users/ur/Documents/sos-berlin.com/jobscheduler/scheduler_4198/config/live/support_ur
SCHEDULER_RETURN_VALUES=C:\WINDOWS\TEMP\sos7C60.tmp
SCHEDULER_PARAM_SCHEDULER.ORDER.KEEP_ORDER_CONTENT_ON_RESCHEDULE=false
SCHEDULER_PARAM_SCHEDULER_ID=scheduler_4198
SCHEDULER_PARAM_OUTPUT_FILE_NAME=sos_support.log
SCHEDULER_PARAM_COUNT_JOB_FILES=47
SCHEDULER_PARAM_COUNT_ORDER_FILES=61
SCHEDULER_PARAM_COUNT_TASKS=0
.............................. 
top command 
.............................. 
Handles  NPM(K)    PM(K)      WS(K) VM(M)   CPU(s)     Id  SI ProcessName 
Scheduler processes 
    744      46   369856     143856  3665   263,05   1284   0 scheduler        
    433      22   276272     112572  3570     6,72  10444   0 scheduler        
    741      44   338388     121844  3665   263,27   1284   0 scheduler        
    741      44   339728     122964  3665   263,33   1284   0 scheduler        
Processes sorted by CPU 

Handles  NPM(K)    PM(K)      WS(K) VM(M)   CPU(s)     Id  SI ProcessName      
-------  ------    -----      ----- -----   ------     --  -- -----------      
   1429     153   460548     370732  1230 1.773,23   3524   1 firefox          
    792      68   142828     137292 ...67 1.727,78   2900   0 MsMpEng          
    977      25    44860      19588   361 1.269,11   1808   0 DisplayLinkMan...
    625      50    95876      72644 ...87 1.062,78    508   1 dwm              
   1153      96   705880     429680 35307   678,03  10548   1 eclipse          
   1869       0     1616     526268   611   668,89      4   0 System           
    707      40    10796      26328   181   443,16   6304   1 OneDrive         
    925      56   113512     111124 ...81   414,69    528   0 svchost          
   3516     329   134956     161884 ...23   405,81   5932   1 explorer         
    544      31    20548      25660   204   372,59   3000   1 SetPoint         
    356      21    26472      35016 ...72   284,72   4748   0 WmiPrvSE         
   2249      77    28204      49088 ...88   277,42   1288   0 svchost          
    740      44   339728     122996  3665   263,41   1284   0 scheduler        
    344      16    10060      18540 ...10   176,53   4432   0 WmiPrvSE         
    778      94   285856     228024   723   116,86   5092   1 thunderbird      
   
      0       0        0          4     0               0   0 Idle             


Processes sorted by name 

Handles  NPM(K)    PM(K)      WS(K) VM(M)   CPU(s)     Id  SI ProcessName      
-------  ------    -----      ----- -----   ------     --  -- -----------      
    449      19     3700      12460   103     0,47   6368   1 Amazon Music H...
    625      28    24116      28412 ...94     1,30  14292   1 ApplicationFra...
    111       8     1164       5220    54     0,03   2748   0 armsvc           
    214      10     2080       8364    96     0,63   3012   1 atieclxx         
    130       7     1072       4564    34     0,03   1088   0 atiesrxx         
    160      10     6260      10792 ...98     0,13  13920   0 audiodg          
    402      25    13976      35344   262     0,17   1848   1 CallsApp         
   1160     107   102660       6160 33641    54,73   8008   1 CCC              
    998      46    59100      36508   378    11,59  11144   1 chrome           
    243      22    39372      19648   231     1,11  14248   1 chrome           
    135       9     1484       5472    75     0,02   4636   1 chrome           
    303      23    42144      17296   250     1,81   5228   1 chrome           
    151      13     3140      10760   100     0,06   2280   1 ClassicStartMenu 
     40       4     4828       3200 ...72     0,08   9628   0 cmd                  
    249      10     7300       9884 ...95    11,22   2296   0 WmiPrvSE         
    288      24    33208      26020   229     3,02  10908   1 Xming            


2 active orders found in the database 
0 active tasks found in the database 
61 orders defined for 16 job chains 
47 jobs defined 

               
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