Mail problem: SCHEDULER-320 could not send mail (is 550 5.7.1 Unable to relay for ...)
The SMTP server does not send mail to external addresses such as
xxx@yyyyyy.com
(i.e. addresses outside the company network) with the information:
550 5.7.1 Unable to relay for <nowiki>xxx@yyyyyy.com</nowiki>
and rejects such mails. In addition, mails are not sent to other recipients.
The error message is:
18 11:59:52.261 5 12030.F7E406D0 JavaMail Send smtp=10.255.129.154 to="<nowiki>aaa@bbbbbb.com</nowiki>, <nowiki>xxx@yyyyyy.com</nowiki>" subject="ERROR SCHEDULER-279 Process terminated with signal 9 (SIGKILL Kill, unblockable)" 18 11:59:52.442 181 12030.F7E406D0 [xc.insert 1, "javax.mail.SendFailedException"] 18 11:59:52.442 0 12030.F7E406D0 [xc.insert 2, "Invalid Addresses 18 11:59:52.442 0 12030.F7E406D0 550 5.7.1 Unable to relay for <nowiki>xxx@yyyyyy.com</nowiki> 18 11:59:52.442 0 12030.F7E406D0 "] 18 11:59:52.442 0 12030.F7E406D0 [xc.insert 3, "send"]
Unfortunately, the error message is not to be found in the task log because the task has already been completed and sending mail is an asynchroneous JobScheduler process.
A possible reason for this error could be the fact that access parameters for the mail server have not been added to the file factory.ini:
[smtp] mail.smtp.user = mail.smtp.password = mail.smtp.port = 25
- User and password have to be valid for the SMTP server.
- If this does not work then ask your mail server administrator why a mail with this address were rejected by the server. You will find more information about why a server can reject mail and protocol this message in http://www.eudora.com/techsupport/kb/1593hq.html.