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Mail problem: SCHEDULER-320 could not send mail (is 550 5.7.1 Unable to relay for ...)

The SMTP server does not send mail to external addresses such as

xxx@yyyyyy.com

(i.e. addresses outside the company network) with the information:

and rejects such mails. In addition, mails are not sent to other recipients.

The error message is:

Unfortunately, the error message is not to be found in the task log because the task has already been completed and sending mail is an asynchroneous JobScheduler process.

A possible reason for this error could be the fact that access parameters for the mail server have not been added to the file factory.ini:

  • User and password have to be valid for the SMTP server.
  • If this does not work then ask your mail server administrator why a mail with this address were rejected by the server. You will find more information about why a server can reject mail and protocol this message in http://www.eudora.com/techsupport/kb/1593hq.html.