What type of support is available?
We provide different types of support for users of Open Source Licenses and customers with Commercial Licenses.
If you require more detailed information or a quotation for a commercial license suited to your needs, just send us an e-mail to request information about licenses and support.
Type of Support | Customers with Commercial Licenses | Users with Open Source GPL Licenses |
---|---|---|
Platform Availability & Platform Support |
Windows, Linux and other Unix system users receive support from SOS GmbH and partners for build, installation and product maintenance |
Windows, Linux and other Unix system users can ask for support from the community at the SourceForge Forum |
Downloads and Documentation
|
Available |
Available |
Support Options
|
Available |
Not available |
Product MaintenanceProduct maintenance is provided in the event of any functional issues occurring with JobScheduler. For details see Product Maintenance
|
Production standstill: up to 1 hr. Mon-Fri 9am-4pm CET (UTC+1) resp. CEST (UTC+2) except for German public holidays |
Not applicable
|
Version SupportExtension to Product Maintenance to prolong support up to approx. two years dating from the general availability of a specific release. For details see Version Support | Available on subscription | Not available |
Support and Information Systems
| Trouble Ticket System from SOS GmbH or partners with individual service areas | Users can ask for community support via the SourceForge Ticket System |
Start-up / Installation SupportWe help you solve any issues you may have during installation | Available | Users can ask for support from the community at the SourceForge Forum |
Services
|
Available |
Not available |
Online Product DemoA quick and comprehensive introduction to JobScheduler and JADE and their possible uses in your company |
Available from SOS GmbH |
Not available |