Training Options

• Sales Partners offer the same Training Options to their customers as SOS.
• Training is considered an essential prerequisite for smooth operation of complex software. 
  • Sales Partners ask their customers to book trainings as applicable for the customer's operational needs.
  • It is not a good idea to skip training services and to postpone requests for service (advice, questions) by customers to a later support period.
  • Sales Partners answer to requests for service of their customers. The SOS support team cannot accept requests for service from a Sales Partner's customers as there is no contractual relation between SOS and a Sales Partner's customers.

Overview

• Document: sos_product_training_services-customers.pdf
• Purpose: provides an overview of the available Training Options for customers.
• Application: document is handed over to prospective customers.
  
   

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Training Plans

Offering

• Partners offer Training Options as stated in the above-mentioned documents to their customers.
• Partners are free to offer additional training options on their behalf.

Performance

• Product Training Services are standardized in order to guarantee the consistent transfer of know how from trainer to trainees.
• Sales Partners provide the same scope and level of quality in trainings to their customers as SOS.
• Sales Partners respect the procedures for Training Feedback and will report training evaluation results to SOS.