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Training Options

  • Sales Partners offer the same Training Options to their customers as SOS.
  • Training is considered an essential prerequisite for smooth operation of complex software. 
    • Sales Partners ask their customers to book trainings as applicable for the customer's operational needs.
    • It is not a good idea to skip training services and to postpone requests for service (advice, questions) by customers to a later support period.
    • Sales Partners answer to requests for service of their customers. The SOS support team cannot accept requests for service from a Sales Partner's customers as there is no contractual relation between SOS and a Sales Partner's customers.

Overview

  • Document: sos_product_training_services-customers.pdf
  • Purpose: provides an overview of the available Training Options for customers.
  • Application: document is handed over to prospective customers.

     

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Training Plans

  • Document: 2014-jobscheduler-product_training_services-information-en.pdf
  • Purpose: provides detailed information on the available Training Options for customers.
  • Application: document is handed over to prospective customers.

     

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Offering

  • Partners offer Training Options as stated in the above-mentioned documents to their customers.
  • Partners are free to offer additional training options on their behalf.

Performance

  • Product Training Services are standardized in order to guarantee the consistent transfer of know how from trainer to trainees.
  • Sales Partners provide the same scope and level of quality in trainings to their customers as SOS.
  • Sales Partners respect the procedures for Training Feedback and will report training evaluation results to SOS.

 

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