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  • The SOS grants customers who have purchased commercial licenses access to a wide range of License ModelsSupport Options and professional Services.
  • Customers with commercial licenses help us to finance on-going development from license revenues.
  • Customers benefit from on-going Product MaintenanceSupport Options and Services, such as TrainingImplementation and Migration services.
  • Customers can subscribe to Long Term Support to secure maintenance releases for longer periods whereas publicly available maintenance releases are provided for one year.
  • Customers can report bugs and change requests to the SOS Ticket System, are guaranteed response times and receive immediate support in case of production standstill.

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