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Platform Availability & Platform Support

• See FAQ Which platforms is JobScheduler available for and what platform support is provided?

Windows, Linux and other Unix system users receive support from SOS GmbH and partners for build, installation and product maintenance

Windows, Linux and other Unix system users can ask for support from the community at the SourceForge Forum

Downloads and Documentation

• JobScheduler Documentation:
  Installation and configuration documentation

• JobScheduler Quickstart:
  Examples showing how JobScheduler can be used. They have been designed to help you get started quick.

• JobScheduler Solutions:
  Solutions and examples for job developers

Available

Available

Support Options

• Overview of Support Options

• Standard Support Option

  • Product Maintenance

  • Defect Support

  • Version Support

  • Support is transferable to new releases with new features

• 24/7 Support Option

  • Includes Standard Support Option

  • 24/7 Support for critical incidents

• Service Request Support Option

  • Provide answers to customer questions

  • Perform coaching on best practices

  • Advise on configuration issues

Available

Not available

Product Maintenance

Product maintenance is provided in the event of any functional issues occurring with JobScheduler. For details see Product Maintenance

 

• Scope

• • Maintenance Releases are published as required

• Service Levels

  • Response Times
     

  • Standard Service Hours

• Response Times

Maintenance Releases are publicly available

Service Levels

• Standard Service Hours

Production standstill: up to 1 hr.
Other issues: up to 12 hrs.

Mon-Fri 9am-4pm CET (UTC+1) resp. CEST (UTC+2) except for German public holidays

Maintenance Releases are publicly available

Not applicable

Not applicable

Version Support

Extension to Product Maintenance to prolong support up to approx. two years dating from the general availability of a specific release. For details see Version Support

Available on subscription

Not available

Support and Information Systems

 

• Trouble Ticket System
  
  

•  

• Change Management System
  
  

• Knowledge Base System Trouble Ticket System

Trouble Ticket System from SOS GmbH or partners with individual service areas

Public access to Change Management System, Release Notes & Roadmap. Change Requests can also be made using our Trouble Ticket System.
Public access to Knowledge Base System

Users can ask for community support via the SourceForge Ticket System
Public access to Change Management System, Release Notes & Roadmap. Feature Requests can also be made.

• Knowledge Base System

Public access to Knowledge Base System

Start-up / Installation Support

We help you solve any issues you may have during installation

Available

Users can ask for support from the community at the SourceForge Forum

Services

• Service:
  Implementation, migration, consulting

• Training and Coaching:
  Training for operators and developers

Available

Not available

Online Product Demo

A quick and comprehensive introduction to JobScheduler and JADE and their possible uses in your company

Available from SOS GmbHAvailable from SOS GmbH

Not available