We provide different types of support for users of Open Source Licenses and customers with Commercial Licenses.
If you require more detailed information or a quotation for a commercial license suited to your needs, just send us an e-mail to firstname.lastname@example.org.
|Type of Support||Customers with Commercial Licenses||Users with Open Source GPL Licenses|
Platform Availability & Platform Support
Customers receive support from SOS GmbH and partners for build support, installation support and product maintenance
Downloads and Documentation
Product maintenance is provided in the event of any functional issues occurring with JobScheduler. For details see Product Maintenance
Production standstill: up to 1 hr.
Mon-Fri 9am-4pm CET (UTC+1) resp. CEST (UTC+2) except for German public holidays
Long Term Support
Support option to prolong the product maintenance of a release (one year after general availability) up to three years starting from the last public maintenance release. For details see Long Term Support
Available on subscription
Support and Information Systems
Ticket System of SOS GmbH or partners with individual service areas for bug reports, change requests and service requests.
Public access to Product Knowledge Base
We help you solve issues that you may have during installation
Online Product Demo
A quick and comprehensive introduction to JobScheduler and YADE and their possible uses in your company