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Where to get support from?
We provide different types of support for users of Open Source GPL licenses and customers with commercial licenses.
If you require more detailed information or a quotation for a commercial license suited to your needs, just send us an e-mail to request information about our JobScheduler licenses and support.
Type of Support | Customers with Commercial Licenses | Users with Open Source GPL Licenses | ||||||||||||||||||
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Platform Availability & Platform Support: |
Windows, Linux and other Unix system users receive support from SOS GmbH and partners for build, installation and product maintenance |
Windows, Linux and other Unix system users can ask for support from the community at the SourceForge Forum | ||||||||||||||||||
Downloads and Documentation:
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Available |
Available | ||||||||||||||||||
Support Options:
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Available |
Not available | ||||||||||||||||||
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Start-up / Installation Support:We help you solve any issues you may have during installation | Available | Users can ask for support from the community at theSourceForge Forum | ||||||||||||||||||
Services:
| Available | Not available | ||||||||||||||||||
Online Product Demo:A quick and comprehensive introduction to JobScheduler and its possible uses in your company | Available from SOS GmbH | Available from SOS GmbH |
WORK IN PROGRESS
Here we have a collection of frequently asked questions about our Support and Services.
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Support FAQs
- Do you include online sessions as part of your support packages?
- Which platforms is JobScheduler available for and what platform support is provided?
- How long will you support the different versions of JobScheduler and JADE?
- How to add a ticket to the Trouble Ticket System?
- What information do we need when you make a support request?