Product Life Cycle
Key
- Product Maintenance Period, Version Support Period
- General Availability
- The General Availability release is the first release with a given major or minor version number, i.e. version 1.7.0 which replaces version 1.6.x.
- Ongoing maintenance releases for major / minor versions are counted as 1.7.1, 1.7.2, 1.7.3 etc.. From version 1.7.0 onwards, and in contrast with practice up to and including version 1.6.x, maintenance releases will not contain improvements or new features but will be restricted to bug-fixes, ensuring compatibility of the release to its predecessor as closely as possible.
- End of Maintenance Announcement
- SOS announces the date of the Last Public Maintenance Release approx. 6 months in advance.
- Last Public Maintenance Release
- This date marks the end of Product Maintenance for a release. After this date bug-fixes will only be provided to customers who subscribe to Version Support.
- End of Life
- Bug-fixes for a release will not be provided after this date.
- End of Life may also be triggered when the operating system which the product is running on is no longer supported by the original manufacturer.
- Customers with an ongoing support contract can benefit from 1st and 2nd level support (root cause analysis, configuration issues etc.). However, no 3rd level support (code modifications) will be provided.
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Release | Product Life Cycle | Note | ||||
|---|---|---|---|---|---|---|
Maintenance Support Period | Version Support Period | |||||
Version Number | Most Recent Build Number | General Availability | Most Recent Release | Last Public Maintenance Release | End of Life | |
1.3 | 3142 | Sep 2011 | May 2013 | May 2013 | Aug 2014 | End of Life, no bug-fixes will be provided |
1.5 | 4014 | Jul 2013 | Jan 2014 | Jan 2014 | Jul 2015 | Development frozen, bug-fixes will be provided to subscribers of Version Support |
1.6 | 4131 | Jan 2014 | May 2014 |
| Jan 2016 | Development frozen, bug-fixes are provided, ongoing Product Maintenance Period |
1.7 | 4241 | Jun 2014 | Sep 2014 |
| Jun 2016 | Development frozen, bug-fixes are provided, ongoing Product Maintenance Period |
Platform Support History
The following table shows the last available release for selected older operating system versions. SOS provides product releases for newer versions.
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For a detailed list of supported platforms see the FAQ: Which platforms is JobScheduler available for and what platform support is provided?
Product Maintenance
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Product Maintenance is a service for all customers that provides bug-fixes starting from the General Availability date up to the Last Public Maintenance Release.
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- Charging Model
- Product Maintenance is covered by the "Standard Support" and "24/7 Support" options for customers of commercial licenses.
Version Support
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Version Support is a service for enterprise customers that provides bug-fixes after the date of the Last Public Maintenance Release up to the End of Life.
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