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- Product Maintenance Period, Version Support Period
- General Availability
- The General Availability release is usually the first release with a given major or minor version number, i.e. version 1.7.0 which replaces version 1.6.x.
- Ongoing bug-fix releases for major / minor versions are counted as 1.7.1, 1.7.2, 1.7.3 etc.. From version 1.7.0 onwards, and in contrast with practice up to and including version 1.6.x, bug-fix releases will not contain improvements or new features but will be restricted to bug-fixes, ensuring compatibility of the release to its predecessor as closely as possible.
- End of Life Announcement
- SOS announces the date of the Last Public Bug-fix Release approx. 6 months in advance.
- Last Public Bug-fix Release
- This date marks the end of Product Maintenance for a release. After this date bug-fixes will only be provided to customers who subscribe to Version Support.
- End of Life
- Bug-fixes for a release will not be provided after this date.
- End of Life may also be triggered when the operating system which the product is running on is no longer supported by the original manufacturer.
- Customers with an ongoing support contract can benefit from 1st and 2nd level support (root cause analysis, configuration issues etc.), however, no 3rd level support (code modifications) is provided.
Staying informed:
- We make formal announcements in our Product News.
- Note that you can subscribe to our Product News with an RSS feed or follow us on twitter.
Releases
The End of Life for product releases is (as of Aug 2014) as follows:
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Release | Product Life Cycle | Note | ||||
|---|---|---|---|---|---|---|
Maintenance Support Period | Version Support Period | |||||
Version Number | Most Recent Build Number | GA Date General Availability | Most Recent Release Date Last Order Date | Last Public Bug-fix Release | End of Life | |
1.3 | 3142 | Sep 2011 | May 2013 | May 2013 | Aug 2014 | Development frozen End of Life, no bug-fixes will be provided to commercial customers (see #Version Support below). |
1.5 | 4014 | Jul 2013 | Jan 2014 | Jan 2014 | Jul 2015 | Development frozen, bug-fixes will be provided to commercial customers (see #Version Support below). subscribers of Version Support |
1.6 | 4131 | Jan 2014 | May 2014 |
| Jan 2016 Current | version - Release 1.6.4131 was the last planned general release for all users. Development now (Aug 2014) frozen, bugfixes will be provided to commercial customers (see #Version Support below). bug-fixes are provided, ongoing Product Maintenance Period |
1.7 | 4189 | Jun 2014 | Jun 2014 |
| Jun 2016 | We will be supporting all builds of this Version 1.7 general availability release for two years from the release of the first build - i.e. until 30th June 2016 |
Note: Bug-fixes will be provided to commercial customers until the End of Support date as long as the operating system which the product is running on is supported by the original manufacturer.
Note also:
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Development frozen, bug-fixes are provided, ongoing Product Maintenance Period |
Operating Systems
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