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- Product Maintenance Period, Version Support Period
- General Availability
- The General Availability release is usually the first release with a given major or minor version number, i.e. version 1.7.0 which replaces version 1.6.x.
- Ongoing bug-fix maintenance releases for major / minor versions are counted as 1.7.1, 1.7.2, 1.7.3 etc.. From version 1.7.0 onwards, and in contrast with practice up to and including version 1.6.x, bug-fix maintenance releases will not contain improvements or new features but will be restricted to bug-fixes, ensuring compatibility of the release to its predecessor as closely as possible.
- End of Life Announcement
- SOS announces the date of the Last Public Bug-fix Maintenance Release approx. 6 months in advance.
- Last Public Bug-fix Release
- This date marks the end of Product Maintenance for a release. After this date bug-fixes will only be provided to customers who subscribe to Version Support.
- End of Life
- Bug-fixes for a release will not be provided after this date.
- End of Life may also be triggered when the operating system which the product is running on is no longer supported by the original manufacturer.
- Customers with an ongoing support contract can benefit from 1st and 2nd level support (root cause analysis, configuration issues etc.). However, no 3rd level support (code modifications) will be provided.
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- We make formal announcements in our Product News.
- Note We recommend that you can subscribe to our Product News with an RSS feed or follow us on twitter.
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Release | Product Life Cycle | Note | ||||
|---|---|---|---|---|---|---|
Maintenance Support Period | Version Support Period | |||||
Version Number | Most Recent Build Number | General Availability | Most Recent Release | Last Public Bug-fix Maintenance Release | End of Life | |
1.3 | 3142 | Sep 2011 | May 2013 | May 2013 | Aug 2014 | End of Life, no bug-fixes will be provided . |
1.5 | 4014 | Jul 2013 | Jan 2014 | Jan 2014 | Jul 2015 | Development frozen, bug-fixes will be provided to subscribers of Version Support |
1.6 | 4131 | Jan 2014 | May 2014 |
| Jan 2016 | Development frozen, bug-fixes are provided, ongoing Product Maintenance Period |
1.7 | 4189 | Jun 2014 | Jun 2014 |
| Jun 2016 | Development frozen, bug-fixes are provided, ongoing Product Maintenance Period |
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Operating System | Distribution / Version | Architecture | Last Public Bug-fix Maintenance Release Number | Note |
|---|---|---|---|---|
AIX | 5 | PowerPC | 1.3.12.3192 |
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SunOS (Open Solaris) | 9 | x86 | 1.3.12.2341 |
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Solaris | 9 | SPARC | 1.3.12.3281 | |
Windows | XP (SP1) | 32 bit | 1.3.11 |
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Product Maintenance is a service for all customers that provides bug-fixes starting from the General Availability date up to the Last Public Bug-fix Maintenance Release.
- Target Audience
- SOS provides this service to all customers with a support contract.
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Version Support is a service for enterprise customers that provides bug-fixes after the date of the Last Public Bug-fix Maintenance Release up to the End of Life.
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- Scope
- Version Support provides enterprise customers with releases bug-fixes after the end of the Maintenance Period up to the End Of Life.
- Version Support maintains source code for all components of a for the Last Public Bug-fix Maintenance Release incl. set-up procedures up to the End of Life.
- Should a critical error be detected in a Last Public Bug-fix Maintenance Release then SOS would fix that bug in a way that does not require complete testing of the release. Testing could be reduced to the bug-fix, instead of a full test of the scheduling environment. In such cases SOS would apply the bug-fix to the latest minor version of that release.
- Charging model
- Such an individual service requires substantial effort and time from our side. We ask our customers to subscribe to this service in addition to Product Maintenance.
- We charge for this service according to the effort required. A three day effort for fixing bugs, building a patch or new release, perform testing and deploying the patch or release to the customer is a good estimate. This effort will be charged in addition to the Product Maintenance fee. Our goal is to keep maintenance fees for customers with standard requirements as low as possible and to provide such additional services to enterprise customers should the need arise.