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WORK IN PROGRESS
Here we have a collection of frequently asked questions about our Support and Services.
Any comments, questions and/or confusing points? Please get in contact with the developers!
We need all the information we can get to make the use of JADE and everything related to it (including this documentation) a breeze.
Note that you may also find the following useful:
Support FAQs
- How can more than one person gain access to OTRS paid support?
- Do you include online sessions as part of your support packages?
- How long will you support the different versions of JobScheduler and JADE?
What resources for support are available?
We provide different types of support for users of Open Source Licenses and customers with Commercial Licenses.
If you require more detailed information or a quotation for a commercial license suited to your needs, just send us an e-mail to sales@sos-berlin.com.
Type of Support | Customers with Commercial Licenses | Users with Open Source GPL Licenses |
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Platform Availability & Platform Support |
Customers receive support from SOS GmbH and partners for build support, installation support and product maintenance |
Users can ask for support from the community at the JobScheduler SourceForge Forum and YADE SourceForge Forum |
Downloads and Documentation
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Available |
Available |
Support Options
|
Available |
Not available |
Product MaintenanceProduct maintenance is provided in the event of any functional issues occurring with JobScheduler. For details see Product Maintenance
|
Production standstill: up to 1 hr. Mon-Fri 9am-4pm CET (UTC+1) resp. CEST (UTC+2) except for German public holidays |
Not applicable
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Long Term SupportSupport option to prolong the product maintenance of a release (one year after general availability) up to three years starting from the last public maintenance release. For details see Long Term Support | Available on subscription | Not available |
Support and Information Systems
| Ticket System of SOS GmbH or partners with individual service areas for bug reports, change requests and service requests. Public access to Change Management System, Release Notes & Roadmap. Change Requests can also be made using our Trouble Ticket System. Public access to PKB | Users can ask for community support via the JobScheduler SourceForge Ticket System and YADE SourceForge Ticket System. Feature Requests can also be made Public access to Change Management System, Release Notes & Roadmap
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Installation AssistanceWe help you solve issues that you may have during installation | Users may Contact SOS or send an e-mail to: sales@sos-berlin.com | Users can ask for support from the community at the JobScheduler SourceForge Forum and YADE SourceForge Forum |
Services
|
Available
Available |
Not available
Not available |
Online Product DemoA quick and comprehensive introduction to JobScheduler and YADE and their possible uses in your company |
Users may Contact SOS or send an e-mail to: sales@sos-berlin.com |
Not available |
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