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What
...
resources for support
...
are available?
We provide different types of support for users of Open Source Licenses and customers with Commercial Licenses.
If you require more detailed information or a quotation for a commercial license suited to your needs, just send us an e-mail to request information about licenses and supportsales@sos-berlin.com.
| Type of Support | Customers with Commercial Licenses | Users with Open Source GPL Licenses |
|---|---|---|
Platform Availability & Platform Support |
Windows, Linux and other Unix system users Customers receive support from SOS GmbH and partners for build support, installation support and product maintenance |
Windows, Linux and other Unix system users Users can ask for support from the community at the JobScheduler SourceForge Forum and YADE SourceForge Forum |
Downloads and Documentation
|
Available |
Available |
Support Options
|
Available |
Not available |
Product MaintenanceProduct maintenance is provided in the event of any functional issues occurring with JobScheduler. For details see Product Maintenance
|
Production standstill: up to 1 hr. Mon-Fri 9am-4pm CET (UTC+1) resp. CEST (UTC+2) except for German public holidays |
Not applicable
|
Version Long Term SupportExtension to Product Maintenance to prolong support up to approx. two years dating from the general availability of a specific Support option to prolong the product maintenance of a release (one year after general availability) up to three years starting from the last public maintenance release. For details see Version Long Term Support | Available on subscription | Not available |
Support and Information Systems
| Trouble Ticket System from of SOS GmbH or partners with individual service areas for bug reports, change requests and service requests. Public access to Change Management System, Release Notes & Roadmap. Change Requests can also be made using our Trouble Ticket System. Public access to Knowledge Base SystemPKB | Users can ask for community support via the JobScheduler SourceForge Ticket System and YADE SourceForge Ticket System. Feature Requests can also be made Public access to Change Management System, Release Notes & Roadmap. Feature Requests can also be made.
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Installation AssistanceStart-up / Installation SupportWe help you solve any issues that you may have during installationAvailable | Users may Contact SOS or send an e-mail to: sales@sos-berlin.com | Users can ask for support from the community at the JobScheduler SourceForge Forum and YADE SourceForge Forum |
Services
|
Available
Available |
Not available
Not available |
Online Product DemoA quick and comprehensive introduction to JobScheduler and JADE YADE and their possible uses in your company | Available from SOS GmbH Users may Contact SOS or send an e-mail to: sales@sos-berlin.com |
Not available |