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What information should be provided by you?
Required Log Files and Job Objects
- Please get yourself familiarized about JobScheduler's Logs.
| Log | Location | Function |
|---|---|---|
| Debug Log | $SCHEDULER_DATA/logs/scheduler.log | debug information |
| Main Log | $SCHEDULER_DATA/logs/scheduler-<yyyy-mm-dd-hhmmss>.<scheduler-id>.log | general information, includes task log |
| Job Objects (*.xml) | $SCHEDULER_DATA/config/live/ | configuration files for job objects in the respective subfolder |
Product Maintenance Support (Standard Support / 24/7 Support / Long Term Support)
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- Describe the error or problem that you are facing with as much as information as you can provide about the nature, possible causes and most importantly how to reproduce the problem?
- Provide the original error message from the JobScheduler or the JobScheduler Agent.
- If an error has occurred in the JobScheduler JOC GUI then provide us the screenshot from the GUI with highlighted error message.
- Please provide Debug Log and Main Log covering the period when the error has occurred .
- Please get yourself familiarized about JobScheduler's Logs.
- Also mention if you have changed anything in your server environment, operating system, database, e.g. upgrade, firewall settings or you have changed settings in the JobScheduler itself, e.g. change in the database connection, port etc.
- If JobScheduler has been setup in a Master and Agent architecture or Active/Passive cluster architecture, please provide Main Log and Debug Log from all the JobSchedulers affected by the error.
- In case of Master and Agent architecture, provided Logs from Master and Agent JobSchedulers.
- In case of JobScheduler Cluster, provide Logs from all the Cluster Member JobSchedulers.
- If error is related to a specific JobScheduler object e.g. job chain, job then provide JobScheduler objects also from the
$SCHEDULER_DATA/config/live/ - Please attach all these files to your support request in the respective Ticket System.
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