Who tracks issues?

Who should track issues in the SOS Change Management System:

• Users that have reported a bug and that wants to follow the resolution for this bug
• Customers, that proposed a Change Request and wants to follow the status of it

How to track issues?

There are basically three ways of tracking issues for a user in the SOS Change Management System:

• Watching
• Find your own Issues: List issues through labels for a Customer Account Number
• TIC + Linked Issues

Watching Issues

Watching

Find your own Issues

Watching

Linked Issues to your Trouble Ticket 

Watching