Introduction

• Consider the information from the JS7 - Impact of an Agent outage article.
• For information about the behavior in case of outages see JS7 - FAQ - What happens to workflows in case of outage of an Agent?

Troubleshooting

The Agent is the component in JS7 that executes workflows, stores information about execution results and order state transitions in its journal and passes results to the Controller. The outage of an Agent prevents execution of workflows.

An Agent outage can be handled either by resolving the issue with the current Agent, e.g. by restarting or by relocating the Agent's ./state directory to a different Agent. This directory holds the Agent's journal files. Relocation is a proper means to fight an outage provided that for the relocated Agent access to the same scripts and programs is available that should be executed. To relocate the journal copy the journal files to a new Agent. Refer to the JS7 - Relocating an Agent article for the steps to apply.