Product Knowledge Base

This site is intended to evolve to a knowledge base which is a challenge for SOS and for the community of the Open Source products: 

• Your feedback is essential. Help us to improve the knowledge base and report problems and improvements in the Feedback section.
  
• If you want to become an active member with permissions to watch and to comment pages then please send us an E-Mail to community@sos-berlin.com and ask for access to the Product Knowledge Base.
  

Change Management System

We offer public access to the Change Management System to keep track of fixes for bugs and feature requests of our products:

• Anonymous access to the Change Management System is available.
• If you wanted to become an active member with permissions to watch and to comment issues then please send us an E-Mail to community@sos-berlin.com and ask for access to the Change Management System.
• The Change Management System is integrated with the Product Knowledge Base. You will find the information on releases, fixes and features in the Release Information section.

Ticket System

Bug reports, feature requests and support requests can be added to the SourceForge Ticket System:

• JobScheduler Ticket System
• JADE Ticket System

Please, keep in mind that the Ticket System is a community effort. There are many helpful users around who would answer questions and provide recommendations. SOS is constantly involved in ticket resolution, however, we cannot guarantee timely answers to all your requests.

Please, when adding a ticket consider the information given in What information will SOS need when you submit a support request?

User Forum

The following SourceForge forums are provided for the Open Source community:

• JobScheduler Discussion Forums
• JADE Discussion Forums

Please, note that the user forum is maintained by the community. SOS is involved in the discussions, however, we have limited resources to answer each question in a timely manner. From our experience you will receive answers having asked questions in an understandable way and by providing complete information on your environment and intention how to use the products.

Resources for Support & Services

 SOS provides services for users of an Open Source License and professional services for customers of a Commercial License who enable us to finance on-going development.