How long will you support the different versions of JobScheduler and YADE?

Product Life Cycle

Key

• Product Maintenance, Long Term Support
• General Availability
  • The General Availability release is the first release with a given major or minor version number, i.e. version 1.7.0 which replaces version 1.6.x.
  • Ongoing maintenance releases for major / minor versions are counted as 1.7.1, 1.7.2, 1.7.3 etc.. From version 1.7.0 onwards, and in contrast with practice up to and including version 1.6.x, maintenance releases will not contain improvements or new features but will be restricted to bug-fixes, ensuring compatibility of the release to its predecessor as closely as possible.
• End of Maintenance Announcement
  • SOS announces the date of the Last Public Maintenance Release approx. 6 months in advance.
• Last Public Maintenance Release
  • This date marks the end of Product Maintenance for a release. After this date bug-fixes will only be provided to customers who subscribe to Long Term Support.
• End of Life
  • Bug-fixes for a release will not be provided after this date.
  • End of Life may also be triggered when the operating system which the product is running on is no longer supported by the original manufacturer.
  • Customers with an ongoing support contract can benefit from 1st and 2nd level support (root cause analysis, configuration issues etc.). However, no 3rd level support (code modifications) will be provided.

Staying informed:

• We make formal announcements in our Product News.
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Releases

For details see Release Information.

Product Release History

The release history includes End of Maintenance Announcements and End of Life Announcements as follows:

Platform Support History

For a detailed list of supported platforms see the FAQ: Which platforms is JobScheduler available for and what platform support is provided?

Current Platforms

The following table shows the last available releases for supported operating system versions. SOS provides releases for the following operating systems:

Outdated Platforms

The following table shows the last available release for selected older operating system versions. SOS provides product releases for newer versions of the following operating sytems:

Product Maintenance

Product Maintenance is a service for customers that provides bug-fixes starting from the General Availability date up to the Last Public Maintenance Release.

• Target Audience
  • SOS provides this service to customers with a support contract.

• Scope
  • Product Maintenance provides customers with releases after the General Availability date up to the end of the Maintenance Period.
  • Should a critical error be detected in a release during its Maintenance Period then SOS would fix that bug in a way that does not require complete testing of the release. Testing could be reduced to the bug-fix, instead of a full test of the scheduling environment. In such cases SOS would apply the bug-fix to the latest minor version of that release, e.g. 1.7.3.

• Charging Model
  • Product Maintenance is covered by the Standard Support, 24/7 Support and Long Term Support options for customers of commercial licenses.

… more information

Long Term Support

Long Term Support is a support option to prolong the product maintenance of a release (one year after General Availability) up to three years starting from the last public maintenance release.

• Bug-fixes after the Last Public Maintenance Release up to the End of Life.
• SOS defines one release yearly for Long Term Support.

… more information