Page Information

Title:	What information will SOS need when you submit a support request?
Author:	Klaus-Dieter Buettner	Jan 20, 2011
Last Changed by:	Andreas Püschel	Jun 18, 2015
Tiny Link: (useful for email)	https://kb.sos-berlin.com/x/WII3
Export As:	Word · PDF

Product Knowledge Base (5)     Page: JobScheduler was installed but does not work     Page: Are there any phone support options, or is there someone always watching the mailbox for those 1-hour-need emergency situations?     Page: How to add a ticket to the Ticket System?     Page: FAQ by Topic     Page: Community Resources

Parent Page     Page: Support FAQ - Submitting Support Requests

• jobscheduler
• support
• faq
• yade

Time	Editor
Jun 18, 2015 19:37	Andreas Püschel	View Changes
Jun 18, 2015 19:32	Andreas Püschel	View Changes
Jun 18, 2015 19:22	Andreas Püschel	View Changes
Jun 18, 2015 18:36	Mahendra Patidar	View Changes
Jun 18, 2015 17:38	Mahendra Patidar

External Links (10)
    https://support.sos-berlin.com/ticket-en
    https://www.sos-berlin.com/product-maintenance
    https://www.sos-berlin.com/247-support
    https://change.sos-berlin.com/
    https://kb.sos-berlin.com/x/7YI3
    https://www.sos-berlin.com/long-term-support
    https://www.sos-berlin.com/service-request-support
    https://www.sos-berlin.com/support-options
    https://www.sos-berlin.com/standard-support
    https://www.sos-berlin.com/sites/all/data_external/files/so…

Product Knowledge Base (4)     Page: Known Issues     Page: Commercial License     Page: Community Resources     Page: Open Source License