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- JobScheduler: The architecture establishes a partition between:
- Detecting errors: A Job Chain analyses the JobScheduler logging and checks whether the monitored Job Scheduler objects had errors or warnings.
- Sending alerts: Another Job Chain is responsible for sending the alerts to the corresponding System Monitor. The difference here, is that not all alerts are only incidents, but also events, as in occurrences, for example, the alert that a specific Job Chain was executed and which result it ended up with.
- JobScheduler: This architecture allows to analyse the Log History of more than one JobScheduler.
- System Monitor: JobScheduler is able to connect to more than one System Monitor at the same time.
Definitions
| Definition | Description |
|---|---|
| System Monitor |
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| A System Monitor is an instrument to inform the Service Desk (1st Level Support) about incidents in IT systems. It does not serve for the analysis of the incidents, but merely for the information about the incidents, in order to be able to forward and scale these informations |
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| Passive Checks |
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| These kind of checks are the ones that are sent remotely from an external host (from the point of view of a System Monitor) to the System Monitor. Otherwise, the ones that are carried out periodically by the System Monitor are called active checks. | |
| Alerting |
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| An Alert is an alarm, i.e. the message about an event. An alert does not provide every relevant information of an event, but it informs about the existence of the event. An alert can be either positive or negative. | |
| Notification |
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| The notification of a specific alert. Not every alert will be notified, just the ones that are so configured will be notified. Notifications are therefore a subset of the alerts and can be either positive or negative too. |
| Acknowledgement |
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| Is the confirmation of an alert and it has the meaning, that the alert has been seen and/or is well known and the incident is trying to be recovered. An acknowledgement is always manually executed, that means, there is always someone that has realized there is a Critical service and this person acknowledges the services (usually by the Service Desk or 1st Level Support). It is never an automatized step. |
Benefits
The benefits of the new solution are:
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