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Product Maintenance

SOS supports the product independently of the platforms that the product is operated for, see Product Maintenance 

¹⁾ Supported Platforms

SOS compiles, tests and ships the product for supported platforms. Setup is available. Build support, installation support and product maintenance are provided for customers with commercial licenses.

²⁾ Platforms with Limited Support

Users may build binaries from source code JS7 - Build Binaries from the Sources. Build support, installation support and product maintenance are provided for customers with commercial licenses.

³⁾ Distribution/Version

SOS provides support for product defects that occur due to specific operating system distributions as long as the vendor provides maintenance for the respective distribution.

⁴⁾ Build Support

SOS supports the customer to build binaries from source code. This is available as a Service Request Support Option.

⁵⁾ Use of Setup from supported platforms

The setup for supported Linux platforms is most probably compatible with other Linux platforms. However, SOS cannot guarantee that this setup will work for all Linux distributions.

⁶⁾ Availability of binaries for Linux platforms

Binaries for supported Linux platforms are most probably compatible with other Linux platforms. However, SOS does not perform testing for all Linux distributions. SOS will fix issues reported from Linux platforms with limited support that can be reproduced on supported Linux platforms.

⁷⁾ Availability of binaries for platforms with limited support

Binaries for platforms with limited support are provided for major and minor product releases. For bug-fix releases SOS does not perform testing for such platforms. Customers can build binaries for bug-fix releases from source code.