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Acknowledgement

Initial Situation: A specific number of Workflow Executions have to be executed till some specific time. That is, a specific value has to be monitored in order to determine if this quote was reached.

Handling: A new service for History is configured, so that the workflow executions (Job Chains when talking about JobScheduler) send the information that they were executed and finished (with specific values if required) to the System Monitor.

Configuration:

An alert for a Service has been sent to the System Monitor and a Mail has been sent to the Service Desk (Support Team) notifying about it.

Handling: The problem is well known by the Service Desk and the "acknowledge" the problem. Through the acknowledgement JobScheduler will be notified to and will not send any more notification for this Service to the System Monitor till the Service is again recovered.

Configuration:

• System Monitor: The step of notifying JobScheduler through an acknowledgement in the System Monitor is an execution of a script. This is nothing else than a notification, like sending a mail for instance, but instead, another action is executed, which is the execution of the script that contacts JobScheduler and add an order to the JobChain ResetNotification described above.
• XMLs with service_name_on_success
• System Monitor