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- SOS grants customers who purchased commercial licenses access to a wide range of Support Options and professional Services.
- Customers of commercial licenses help us to finance on-going development from license revenues.
- Customers benefit from on-going Product Maintenance Services, Support and Services, e.g. Training Services, Consulting Services and Migration Services.
- Customers receive maintenance releases for a period of at least two years longer periods whereas publicly available maintenance releases are provided for one year.
- Customers report issues to our Ticket System, are guaranteed response times and receive immediate support in case of production standstill.